At Minnion88, we believe gaming should remain an enjoyable form of entertainment. We are committed to supporting Malaysian players in maintaining a healthy balance and providing comprehensive self-control tools to ensure a responsible gaming experience.
Important: If you or someone you know is experiencing gaming-related problems, please contact the Minnion88 support team immediately. We are here to help and provide the support needed to ensure you play safely and responsibly.
Minnion88 understands that online gaming, like any other form of entertainment, should be enjoyed responsibly. We do not want gaming to become a source of stress or financial difficulties for any of our players. For this reason, we have implemented a comprehensive responsible gaming framework to protect players from risks associated with problem gambling.
Our commitment includes providing clear educational information on gaming risks, easy-to-use and effective self-control tools, early detection mechanisms for players who may be experiencing problems, and access to professional support and trusted external help resources. We also work closely with local and international responsible gaming organisations to ensure our practices always meet the highest industry standards.
All minnion88 staff undergo regular responsible gaming training to ensure they can identify warning signs and provide appropriate support to players who need it. We also do not send marketing materials to players who have activated self-suspension or who have requested to be excluded from promotional communications.
It is important to recognise the early signs that gaming may be becoming a problem. If you or someone you know is experiencing any of the following signs, it may be time to take action and seek help:
If you recognise three or more of these signs in your own behaviour, we strongly recommend taking a break from gaming and considering speaking with a professional or using the self-exclusion tools provided by Minnion88.
Minnion88 provides a range of self-control tools designed to help you maintain full control over your gaming activity. All tools are accessible through the account settings section of the Minnion88 app and are processed in real time.
Set the maximum amount you can deposit within a specific period — daily, weekly, or monthly. Once this limit is reached, you will not be able to make additional deposits until that period ends. Deposit limits can be lowered immediately, but any increase will take effect after a 24-hour cooling-off period to give you time to reconsider.
Set the maximum net loss you are willing to accept within a daily, weekly, or monthly period. Once this limit is reached, you will not be able to place new wagers until the period ends. This helps protect you from unplanned or emotionally driven losses.
Control the maximum amount you can wager per game round or per individual bet. This tool is useful for avoiding impulsive betting with unreasonable amounts when emotions are running high.
Set a time limit for each gaming session. When the set time is nearly up, you'll receive a reminder. Once the time limit is reached, you will be automatically logged out and must wait until a new session begins before logging back in. This helps ensure you don't play for too long in one sitting.
Beyond the basic self-control tools, minnion88 also offers stricter restriction options for players who need a higher level of control:
You can apply for a temporary account suspension for a period of 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in to your account, make deposits, or access any Minnion88 services. This gives you space to rest and reconsider your gaming habits without any long-term commitment.
For players experiencing serious issues with gaming, self-exclusion is available for a minimum period of 6 months, 1 year, 3 years, or indefinitely. During the self-exclusion period, your account will be fully closed and you will not be able to open a new account with minnion88. Self-exclusion requests cannot be reversed before the chosen period ends.
All changes to set limits — especially limit increases — are subject to a 24 to 72-hour cooling-off period depending on the limit type. This is designed to prevent impulsive decisions made in an emotional state, giving you time to think more rationally about the change.
If you feel that you need to stop playing entirely, Minnion88 respects your decision and will facilitate the process without any pressure or unnecessary questions.
During the self-suspension period, you will not be able to log in to your account, make new deposits, receive any marketing communications from minnion88, or open a new account with the same details. Any balance in your account will be locked but secure, and you can request a withdrawal of that balance by contacting our support team.
Once the self-exclusion period ends, your account will not be reopened automatically. You will need to actively contact the minnion88 support team to request reactivation. We will first discuss your readiness to resume playing responsibly and may offer additional control tools before your account is reopened.
Minnion88 partners with trusted responsible gaming support organisations to provide assistance to players who need professional support. You don't have to face this alone – help is always available.
Our support team is trained to handle responsible gaming concerns with sensitivity and full confidentiality. You can reach us via 24/7 Live Chat in the app, and we'll provide the guidance and support you need — free from judgement.
For more in-depth professional support, we recommend reaching out to experienced gaming support organisations. They provide free and confidential counselling services for individuals struggling with gaming problems as well as affected family members.
Minnion88 has a zero-tolerance policy on underage gaming. It is unlawful for individuals under the age of 18 to open an account or play on our platform, and we take strict measures to prevent underage access.
We recommend that parents use parental control software on devices used by children, monitor their online activity regularly, keep credit card and banking information secure, and have open conversations with children about the risks of online gaming. If you find that a minor has accessed a Minnion88 account, please contact us immediately so we can take appropriate action.
Set a maximum daily, weekly, or monthly deposit amount to control your spending.
Control the maximum net loss amount to protect yourself from unplanned losses.
Set a time limit for each gaming session and receive reminders when time is almost up.
Take a break from playing with a temporary suspension or long-term self-exclusion.
Responsible gaming ensures that playing remains a source of fun and entertainment, not a source of stress or serious financial problems in your life.
By setting limits and playing responsibly, you protect your own mental health and financial stability, as well as those who depend on you.
Responsible gaming helps you maintain a healthy balance between entertainment and your responsibilities to family, friends, and work.
Self-control tools give you full power to set your own limits and ensure you don't go further than you planned or can afford.
Recognising warning signs and taking early action can prevent small problems from developing into more serious crises.
You don't have to face gaming problems alone – professional support and help resources are always available when you need them.
If you feel that gaming is starting to affect your life, don't wait until it gets worse. Contact the Minnion88 support team today for the guidance and assistance you need.
Remember: Gaming should be entertainment, not stress. Use our self-control tools to play safely.